Career Opportunity at British Council

The British Council is the UK’s international organisation for educational opportunities and cultural relations. We create international opportunities for the people of the UK and other countries and build trust between them worldwide.

We work in more than 100 countries and our 7000 staff – including 2000 teachers – work with thousands of professionals and policy makers and millions of young people every year by teaching English, sharing the Arts and delivering education and society programmes.

Job Title: Head of Finance
Location: Lagos

Are you comfortable with a highly visible senior role during a period of substantial organisational change and want to be part of a multicultural organisation with dynamic teams spanning six continents? Then please read on.

Welcome to the British Council, the UK’s cultural relations organisation. We create international opportunities for the UK and other countries and build trust between them worldwide.

We have teams and offices in six continents and over 100 countries bringing exciting international opportunities to life, every day. Each year we work with millions of people, connecting them with the United Kingdom, through our work in English, the Arts, Education and our ways of living and organising society. We have over 75 years’ experience of doing this.

We are looking for a dynamic, customer- centric individual to join and lead our Finance team. If you are interested in working with us to fulfll our vision, then please read through the information below.

The Role 

The Head of Finance will have responsibility for all aspects of strategic and operational finance in Nigeria. S/he will lead the development and delivery of the Nigeria Finance strategy working with the country, regional and corporate teams.

Responsibilities 

You will be responsible for:

• Leading of the finance function; ensuring the finance strategy delivers growth through new business operating model


• Ensuring compliance with local tax authorities and regulatory bodies while conforming to British Council’s financial control standards.


• Business development and growth; leveraging potential for business growth through high quality financial modelling  and commercial costing and pricing strategies

The Person

We are looking for someone with:

• About ten (10) years’ experience in commercial or not-for-profit organisation


• Experience managing multi-location teams in international, multi-cultural organisations.


• Strong communication skills


• Knowledge of Nigerian Tax and reporting regulatory requirements.


• A “can do” attitude and preparedness to roll-up their sleeves and make things happen.


• Please refer to the role profile for more information on the role, its responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application

Role Profile Head of Finance.doc
BC Core Skills.doc
BC Behaviours.pdf 

As part of the recruitment exercise, shortlisted candidates will undergo a test of English proficiency; IELTS (International English Language Testing System). You will require an International passport to be able to register for the test.

Application Deadline
30th September, 2016 (23:59 UK time)

Note:  that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES. There’s some important information you don’t want to miss.

Method of Application
Interested and qualified should click below to apply

Career Opportunity at British Council

Opening at British Council

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position below:

Job Title: Marketing Manager
Location: Lagos
Reports to: Head of Communications Nigeria
Pay Band: PB7
Directorate or Region: Sub Saharan Africa
Department/Country: Business Services

British Council Operating Context

• Nigeria is now officially the largest economy in Africa. It is also the most populous country with over 180 million citizens. The UK is its largest trading partner. Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. Therefore, there continue to be major opportunities for the UK and British Council to build on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance.


• Nigeria is the British Council’s largest operation in sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams.


• We are already achieving substantial impact and income (current annual income is £27.2 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK mission including DFID and UKTI.

Future:

• 42% of Nigeria’s population is under 14. The government has recognised that its Vision 2020 must address the aspirations of this young population as part of its drive to achieve peace and prosperity. This has led to unprecedented interest and investment in Education, the Arts and good governance.


• This alignment with the UK’s priorities creates a growth environment for the British Council. To be successful in this, we need to build understanding with our UK stakeholders of Nigeria as an emerging economy with substantial commercial and development opportunities as well as the challenges they may be more familiar with. In this we will seek to integrate our approach with that of the wider UK mission.


• We intend to expand and scale up our existing programmes, contracts and services in the Arts, Education & Society, English & Examinations and develop offers to fill important gaps such as in Skills. We also intend to ensure that we have a good balance of partnership, customer services and client funded work across all these sectors. To do all this we need to create the right enabling environment. In addition to developing the professional and technical expertise of our staff, we need to support them to build their relationships within Nigeria, the region and the wider global network.


• This will ensure we develop as well as adopt and use best practice. We also need rigorous and compliant frameworks to support our work in areas such as finance, tax & status, security, procurement, compliance and quality management. We have new premises in Kano and have a major premises project under development in Abuja. However, there is still more work to be done, especially in Lagos and Port Harcourt to ensure our premises and technology support our brand reputation for integrity, innovation and professionalism.

Purpose of Job

• To directly contribute to growing British Council Nigeria’s operation, building positive perceptions of the British Council and the UK, with the British Council as a leading global Cultural Relations organisation.


• The post holder will be required to operate across a spectrum – taking a holistic approach to promoting the British Council brand and our position a global leader in cultural relations through to specific campaigns supporting the offer across each of the business units: Exams; Education; Society; Arts. S/he will demonstrate  a deep understanding of the organisation’s aims, stakeholders and target audiences, the Nigeria operating context and the ability to connect with operational colleagues.


• The post holder will also be the British Council Nigeria’s Brand Champion and custodian of standards.


• As an effective member of the MarComms team and an efficient individual, the Marketing Manager will be responsible for developing and delivering high quality promotional material and campaigns across a range of channels, supporting the British Council Nigeria’s strategy and offer.

Accountabilities, Responsibilities and Main Duties
Strategy Development and Implementation:

• Develop, plan, deliver and evaluate the Nigeria Marketing strategy and plan, working with the Nigeria Executive and Senior Leadership Teams, the regional Comms and Digital team and relevant corporate teams. The Marketing strategy and plan will include agreed targets and reflect the strategic focus of the Nigeria operation.


• As an ‘internal consultant’ to the business areas, provide support and direction on the creation, planning, delivery and evaluation of business specific marketing strategies and campaigns, which include market sizing, financial data, targets, customer segmentation, competitor analysis and market data

Collaborative Working:

• Proactively engage with business leads and their teams to understand in depth the nature of the British Council’s operation and ambition, supporting effective marketing activities and credibility in the role


• Coach and support individuals and teams – the internal customer.


• Actively support equality and diversity and work to the British Council’s EDI policy at all times


• As required, provide support to the wider MarComms Team and cover in the absence of the Director Communications

Continuous Professional Development:

• Engage in professional networks and continuous professional development to ensure that knowledge, networks  and expertise are kept updated

Key Relationships

• Director Communications and Digital and Social Media Manager


• Key colleagues in Strategic Business Units (SBUs)


• Suppliers including marketing, communications, PR and events management


• Key partners and customer groups


• Country Director, the Nigeria Executive Team and Senior Leadership Team


• Regional Communications & Digital teams


• UK based Marketing, Brand and Communications teams

Management and Delivery of the Marketing Function:

• Manage the day-to-day activities associated with all marketing efforts, including: project management; commissioning content; content creation; creative development; campaign tracking and reporting as necessary.


• Closely collaborate with business and project leads to develop an integrated and sustainable marketing approach, capitalising on common customer base, promoting synergies and economies of scale, and delivering maximum impact and business returns.


• Track performance of marketing campaigns through measurement and analysis to understand effectiveness and ROI


• Conduct quarterly reviews of market-specific strategies and action plans and develop initiatives that support country-specific marketing activities.


• Working with the Digital and Social Media Manager, drive the content and creative strategy for business areas on all digital platforms, including but not limited to websites and social media, e-mail marketing and digital campaigns.


• Across all activities, manage brand guidelines to ensure all vendors and internal customers follow corporate standards.

Sourcing of Good and Services, Supplier Management:

• Working with business managers, lead on the commissioning (procurement) of MarComms services from external suppliers supporting projects, programmes and events, defining Terms of Reference to provide a clear brief to suppliers. Services include: PR; Events Management; Marketing; Communications; Media coverage. Ensure all campaigns are based on sound briefs that support business and brand objectives, are customer-focused, closely adhere to brand guidelines and are produced to British Council standards


• Proactively manage the relationship with key suppliers and specifically the quality of service / value for money from suppliers engaged on specific activities


• Lead on and manage the procurement of MarComms ‘collateral’ including but not limited to brochures; banners etc


• Commission high quality and creative photography and videography which captures the essence and impact of our work.

Brand Champion:

• To lead as the Country’s Brand Champion and custodian of brand standards across all channels of engagement, including digital and print.

Other Important Features or Requirements of the Job

• The post holder will be expected to travel within Nigeria. As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time. Occasional attendance at events at weekends and evenings.

Person Specification
Behaviours
Behaviours assessed during interview stage of recruitment process:

• Making it Happen – Most demanding level


• Connecting With Others – Most demanding level


• Working Together – Most demanding level

Behaviours not assessed during recruitment process:

• Creating Shared Purpose – More demanding level


• Shaping the Future – More demanding level


• Being Accountable – More demanding level

Assessment stage

• The position holder will be required to demonstrate all six behaviours, on the job. These will be assessed during year end performance evaluations.


• Behaviours to be assessed during the interview stage of recruitment are referenced.

Skills and Knowledge (See The Generic Skills Dictionary for details)
Essential:

• Communication and Influencing skills (L3)


• Using Technology  (L2)


• Managing Project (L3)


• Analysing data and problems (L2)


• Managing People (L2)

Desirable:

Assessment Stage

• Short listing and Interview

Experience
Essential:

• A minimum of 5 years of proven  experience in a similar role within the corporate sector, public /NGO sector

Desirable:

• Experience in a similar role in an international organisation

Assessment Stage

• Short listing and Interview

Qualifications
Essential:

• Degree level qualification in a relevant field or equivalent experience

Desirable:

• Chartered Institute of Marketing (CIM) Level 6 Diploma in Professional Marketing (or equivalent)
  
  

Assessment stage

How To Apply
Interested and qualified candidates should:
Click here to apply

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Application Deadline  14th August, 2016.

Opening at British Council

Opening at British Council

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

British Council is recruiting to fill the below position below:

Job Title: Maintenance Officer
Location: Abuja
Reports to: Assistant Finance Manager
Pay Band: 2
Directorate or Region: Sub Saharan Africa
Department/Country: Abuja, Nigeria
Report to: Facilities Manager (Abuja & Kano)
Duration: Indefinite

Purpose of Job

• Working directly with the Facilities Manager, to pro-actively contribute to the achievement of British Council objectives by supporting the effective and efficient planning, management, delivery and evaluation of facilities, the office and residential estate, office vehicles and maintenance of an appropriate working and living environment for staff and visitors.


• The post holder will have office and estates maintenance experience in an organisational context and will be willing and able to provide hands on technical support in the role.


• The Facilities Unit in British Council Nigeria, under the leadership of Director Business Services, supports the operations of the British Council through effective and efficient planning and management of all its facilities/resources. You will be part of a 40+ strong Business Services team across the Nigeria operation with specific day-to-day responsibilities for the Abuja estate, where we current employ approximately 40 staff with a plan to grow in the coming year.

British Council Operating Context
Current:

• Nigeria is  the largest economy in Africa. It is also the most populous country with over 180 million citizens. The UK is its largest trading partner. Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. Therefore, there continue to be major opportunities for the UK and British Council to build on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance.


• Nigeria is the British Council’s largest operation in sub-Saharan Africa with offices in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. We also have a number of project offices across the country. Our 200 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams. We are already achieving substantial impact and income (current annual income is £27.2 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK mission including DFID and UKTI.

Future:

• 42% of Nigeria’s population is under 14. The government has recognised that its Vision 2020 must address the aspirations of this young population as part of its drive to achieve peace and prosperity. This has led to unprecedented interest and investment in Education, the Arts and good governance. This alignment with the UK’s priorities creates a growth environment for the British Council. To be successful in this, we need to build understanding with our UK stakeholders of Nigeria as an emerging economy with substantial commercial and development opportunities as well as the challenges they may be more familiar with. In this we will seek to integrate our approach with that of the wider UK mission.


• We intend to expand and scale up our existing programmes, contracts and services in the Arts, Education & Society, English & Examinations and develop offers to fill important gaps such as in Skills. We also intend to ensure that we have a good balance of partnership, customer services and client funded work across all these sectors. To do all this we need to create the right enabling environment. In addition to developing the professional and technical expertise of our staff, we need to support them to build their relationships within Nigeria, the region and the wider global network.


• This will ensure we develop as well as adopt and use best practice. We also need rigorous and compliant frameworks to support our work in areas such as finance, tax & status, security, procurement, compliance and quality management. We have new premises in Kano and have a major premises project under development in Abuja. However, there is still more work to be done, especially in Lagos and Port Harcourt to ensure our premises and technology support our brand reputation for integrity, innovation and professionalism.

Accountabilities, responsibilities and Main Duties
Working with the Facilities Manager, the post holder will be responsible for the following:

Events Support and Management:

• To support the management and delivery of events for all BC Nigeria activities, ensuring all facilities, equipment and health and safety aspects are appropriate, set up and tested in a timely way, well in advance of the event. In delivering this you will work collaboratively with the business unit responsible for the event and manage external contractors, overseeing their work on site.


• Assist in obtaining Temporary Work Permit for visitors coming for British Council business.

Financial planning and management:

• To create purchase orders for services and to ensure good PO Management in line with the procurement process, Approved Price List (APL) and Approved Suppliers List (ASL). Financial responsibilities with regards to facilities related POs is approximately GBP 25,000 per annum.


• To ensure timely payment of invoices.


• To assist with effective facilities management planning and business risk requirements to ensure expenditure and other targets are achieved effectively.

Facilities Services Deliver:

• Assist Facilities Team in-country to effectively and efficiently manage the Abuja facilities, estate and office vehicles as defined in the Regional and Country Delivery Plans enabling delivery of all key sectors of the British Council programme.


• Maintain the office and estate by ensuring security and optimum delivery of customer care including opening and closing of the office premises on schedule every day.


• Responsibility for the pro-active maintenance management of the Abuja office and compound undertaking daily checks on facilities and equipment to ensure operational efficiency and effectiveness. Undertake minor maintenance repairs.


• Assist the Facilities Manager in ensuring that facilities emergency services are available out of hours.


• Assist with Health and Safety compliance and record administration, including Risk Assessments and first aid provisions. H&S in line with British Council global standards.


• Ensure that storage areas are kept tidy and clean at all times and items are easily accessible.


• Ensure that all furniture, equipment, stationery and documents are stored safely, securely and are not subject to damage.


• Be the point of contact on site in the absence of the Facilities Manager and the Facilities Officer.


• Assist the Facilities Manager and Facilities Officer with the efficient and effective management of the premises and, in particular, the day to day reactive and planned preventative maintenance. These include but are not restricted to mechanical, plumbing, building fabric repairs, cleaning, fumigation, and decorating and room setups.


• Manage soft general maintenance issues which arise throughout the building, i.e. light bulb changes, replacement/fixing of desks/furniture and report any specialist maintenance repairs required when necessary to the Facilities Manager.


• Ensure the maintenance of all office buildings, grounds and utilities and that any repairs or defects are reported and recorded in an accurate and timely way. Agree a weekly minor maintenance schedule with the Facilities Manager and complete the repairs on time and to standard.


• Ensure compliance with health and safety regulations, British Council standards and codes of practice, undertaking regular checks across the estate, logging and reporting findings.


• Applying maintenance skills and experience, supervise service providers, ensuring successful completion of repairs/maintenance as contracted, within budget and to timescales. Provide assurance to Facilities Manager of satisfactory completion of works.


• The above highlights the main duties and responsibilities; it is not an exhaustive list. The post holder will be expected to perform different tasks in relation to the role as necessitated by changing business objectives of the organisation or emergency situations.

Key Relationships
The post holder will work with a range of stakeholders, both internal and external.

• Internal: All Abuja office staff including senior management, SSA & UK Facilities Team


• External: Facilities contacts and contractors including the British High Commission (BHC) Technical Works Group (TWG), Nigeria Immigration Service (NIS)

Other important features or requirements of the job

• The post will be accommodated at the office Domestic Quarters.


• Some weekend and evening work will be necessary to ensure maintenance of the estate.


• Travel to other locations in Nigeria may some times be required.

Person Specification

Behaviours

• Connecting with Others (Essential)


• Being Accountable (Essential)


• Making it Happen (Essential)

Other required behaviours at ‘Essential’ level (not assessed at interview)

• Shaping the Future


• Creating Shared Purpose


• Working Together

Assessment stage

Skills and Knowledge
Essential:

• Ability to communicate clearly, in English, in written and spoken English.


• Demonstrate an understanding of health and safety in the work environment


• Demonstrate an understanding of Customer service in an facilities environment


• Proficient in Microsoft outlook, word & excel.

Desirable:

• Hands on mechanical experience (cooling, ventilations, plumbing, power management)


• Use of SAP

Assessment Stage

• Short listing


• and Interview

Experience

• Proven knowledge and experience of facilities service delivery in a reputable firm.


• Able to prioritise tasks, demonstrate professional attitude and adhere to timescales/deadlines.

Assessment Stage

• Short listing and Interview

Qualifications
Essential:

• Post-Secondary Qualification


• Vocational Studies with certification in NITEC (National Institute of Technical Education Certificate) specialising in Facilities Maintenance Technology, Plumbing, Mechanical or Electrical Maintenance.

Desirable:

• NABTEB (National Business and Technical Board Examination).

Assessment stage

How To Apply
Interested and qualified candidates should apply below

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Application Deadline: 3rd August, 2016.

Opening at British Council

British Council Nigeria Experienced Jobs

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position below:

Job Title: Project Manager, Higher Education
Location: Lagos
Reports to: Director, Education and Skills
Pay Band: 6
Duration of job: Fixed Term Contract (6 – 9 months
Directorate or Region: SSA
Start Date: 1st July 2016

Purpose of Job

• To work with the Director Higher Education, Enterprise and Skills and other members of the Education and Skills team in Nigeria, the SSA Region and HQ to manage project delivery of the British Councils international education portfolio.


• This role will manage the British Council’s Services for International Education Marketing (SIEM) programme to effectively position the UK as a study destination of choice for Nigerian students interested in studying internationally.

Context and Environment

• The British Council in Nigeria works in three strategic business areas; Arts, English and Exams, Education and Society.


• As part of our Higher Education strategy, we promote platforms and opportunities for knowledge sharing and individual development. We do this through various programmes which are designed to connect students, scholars and academics to information and study opportunities with the UK.


• The UK remains a top study destination for international students and this post holder will work internally with the Higher Education programme manager as well as the regional manager for the middle east and Africa to ensure the promotion of the UK and support UK institutions looking to attract students on their programmes.


• This role involves marketing and promotion as well as project management skills, the post holder will therefore work with other members of the education team as well as the communications manager to deliver promotional campaigns for education fairs and targeted direct marketing services on behalf on the UK education sector.


• This role will also support partnership links between UK and Nigerian Higher Education Institutions (HEI) the post holder will therefore require knowledge of Nigerian Higher Education and some understanding of the UK higher education landscape is also desired.


• The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. In all that we do the British Council acknowledges our duty of care to ensure a healthy and safe place to work for our staff, customers and visitors. We aim to achieve this through compliance with the safety laws in each of the countries in which we operate. We aim, where practicable, to follow UK standards, guidance and codes of good practice where these offer enhanced standards of health and safety.


• The British Council recognises that we have a fundamental duty of care towards all children we engage with including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989.


• Our Equal Opportunity Policy commits us to ensuring that there is no unjustified discrimination in the recruitment, retention, training and development of staff on the basis of age, disability, gender including transgender, HIV/AIDS status, marital status including civil partnerships, pregnancy and maternity, political opinion, race/ethnicity, religion and belief, sexual orientation, socio-economic background, spent convictions, trade union activity or membership, work pattern and on the basis of having or not having dependants or any other irrelevant grounds.


• We guarantee an interview to candidates living with disability who meet the essential criteria.


• Candidates with special needs should please ask us for this information in alternative formats.


• All employees of the British Council must adhere to the Corporate Health & Safety, Equal Opportunity & Diversity and Child Protection policies and the Code of Conduct.

Accountabilities, Responsibilities and Main Duties
Project Management and Coordination:

• Manage project activity to agreed contractual terms of reference, timelines, costs, targets and established performance indicators


• To manage education events’  financial elements in accordance with agreed project financial plans


• To manage relationships with both internal and external stakeholders related to this project


• To manage exhibitions contract and procurement procedures in compliance BC corporate standards


• To plan and manage event logistics for large and small scale events


• To manage the recruitment, training and performance of temporary staff working on SIEM projects.


• Responsible for reporting project performance using British Council corporate scorecard and contract or project M&E systems and raising variances with Programme/Contract Managers for action to be taken


• Develop and manage relationship with project delivery partners, contractors and suppliers.

Financial Management:

• Responsible for project procurement in line with established corporate policies and guidelines


• Responsible for developing detailed  activity and event budgets for approval by Programme or Contract Manager  and managing delivery  against budgets with an emphasis on value for money


• Responsible for preparing monthly financial performance reports, monthly cash flow, and quarterly project forecasts against the annual budgets to the timelines set for internal use.

Internal communications:

• Work with British Council Nigeria Marketing and Communications team to manage communications around the project for internal stakeholders.

Marketing and Communications Services:

• To develop, manage and execute the agreed marketing and communication strategy for this project


• To ensure British Council standards are followed in the tender for Marketing and communication services.


• To be innovative in the use of new media and responsive to real time feedback of our target audience on all media platforms.


• To Manage the Visitors Registration System. (VRS) and provide high quality direct marketing services for our clients.


• As part of Country Client Relationship Management framework, maintain and update contacts for the CRM, recording contacts/ leads and outcomes of meetings , ensuring follow up action is carried out in a timely and efficient manner

Line Management:

• Line management of Project Officer to corporate standards

Key Relationships
Internal:

• Director Higher Education Skills and Enterprise, Nigeria, Education and Skills team, Nigeria Communications team, UK SIEM Team, regional and global Education and Society team +wider BC team, including large scale projects.

External:

• UK Higher Education Institutions, Nigeria Higher Education Institutions and Regulatory bodies.

Other important features or requirements of the job

• Some travel and evening working within Nigeria and internationally.


• Some unsocial working hours.

Person Specification
Behaviours
Essential:

• Connecting With Others (more demanding)


• Working Together (essential)


• Being Accountable (essential)


• Making It Happen (more demanding)

Other behaviours needed for the job but not evaluated at interview

• Shaping the future essential

Skills and Knowledge
Managing Projects:

• Works with project management systems and procedures, and has a track record of compliance with them as a project team member.


• Examines project data and performance, reporting on progress and recommending corrective action as needed.


• Analyses requirements with the sponsor/stakeholders, defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on small-to-medium scale and/or low risk projects.

Communication skills:

• Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.

Planning and organising:

• Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.

Managing finance and resources:

• Monitors and controls an agreed budget within a defined area, producing reports and analyses and contributing to planning.

Marketing and Communications:

• Delivers strategic marketing and communications campaigns that meet the needs of our clients and are responsive to the requirements of our customers.

Experience

• Experience working in allocation/sector area (as per role profile)

Qualifications

Desirable

• Post-graduate degree in Education, Marketing or Business

Application Closing Date
15th July, 2016.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Click here to download BC Behaviour (pdf)

Job Title: Finance Officer
Location: Abuja
Reports to: Assistant Finance Manager
Pay Band: 4
Directorate or Region: SSA
Department/Country: Finance/Nigeria
Duration of job: Indefinite

Purpose of job

• To support the delivery of the financial and business processes and systems in line with corporate standards


• The post holder will undertake specific work within Finance to contribute to the development of British Council Nigeria as an innovative and high performing country operation, modelling the values and principles of a collaborative, integrated and mutually supportive team

Context and Environment

• The British Council is the United Kingdom’s international non-profit organization for cultural relations and educational opportunities. For over 75 years, we have created international opportunities and trust between people of the UK and other countries worldwide through our work in the Arts, English, Education and Society. We call this Cultural Relations. We have offices in over 100 countries, and 250 cities. In Nigeria, we have 4 offices in 4 locations with over 150 members of staff. Nigeria is one of the largest economies in Africa. It is also the most populous country with over 170 million citizens


• The UK is its largest trading partner Nigeria holds significant political power in the region and internationally and its society retains a positive attitude to the UK. There are therefore major opportunities for the UK and BC to increase influence, income and, through this, our impact by building on our strong existing relationships with the Nigerian government, institutions and customers/audiences. However, there are complex and substantial risks to this work i.e. security and compliance


• Nigeria is the British Council’s largest operation in sub-Saharan Africa with office in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. Our 150 staff works across a range of states delivering large scale contracts, partnership programmes examinations, projects as well as services in Arts, Education & Society and English & Exams


• We are already achieving substantial impact and income (current turnover is £19.8 million) and have plans to grow and develop our impact further. Partners and clients include government, public and private institutions, foundations, private sector organisations and civil society. We work closely with the wider UK team including DFID and UKTI.


• The Finance function is an integral part of Business Support Services team.


• The Finance Officer will make contributions to the successful management of Finance by carrying out specific day to day Finance duties as well as providing vital support to other team members.


• This post is instrumental in ensuring that Finance procedures and policies are adhered to and that operational teams are supported to embed these within their business as usual processes.


• The British Council’s values are integrity, professionalism, creativity, valuing people and mutuality; and these are embedded in all our work.

Accountabilities, responsibilities and main duties
Income Recognition/Banking & Treasury:

• To ensure all over the counter income is banked in line with relevant policy and parked and posted on SAP Cash Journals immediately after being banked.


• To ensure appropriate procedures are adhered to when income is received and to bank all income within ‎2 ‎days of receipt or immediately threshold of ‎cash holding‎ is attained.


• Ensure all relevant Cash Journals are balanced within 48 hours of banking being completed.


• Ensure all delegated banking activities are diligently carried out.

Procurement & Payables:

• To carry due diligence on all vendor invoices prior to scanning to Global Service Desk (GSD)


• Ensure all invoices are checked within 24 hours of receipt and scanned within 48 hours; thus contributing to significant reduction of Open Purchase Orders and late payment to vendors.


• To escalate promptly any issues around invoice processing to relevant teams and follow up with GSD as appropriate for delayed payments.


• Ensure that scanned invoices are backed up on the Finance shared drive.


• Assist in processing off-system (non-P2P) payments after being authorised by Country Director or someone with delegated authority and ensure all off-system payments are recorded on SAP in the month of payment.

Vendor & Customer Creation:

• Support the Assistant Finance Manager to ensure that all potential vendors are first registered on Approved Supplier List (ASL) before submitting request for registration on SAP.


• Support the Assistant Finance Manager to carry out due diligence for each vendor or customer creation request in line with agreed procedure before being reflected on SAP.


• Maintain a backup of all scanned supporting documentation of vendor and customer creation on Finance shared drive.


• Update the Vendor and Customer Master Database with every new creation/amendment of vendor and customer respectively.


• Ensure amendments of existing vendors and customers on SAP are done according to laid down procedures.

Financial Management:

• Participate in monthly review of Year to Date balances of Trial Balance and to ensure that Month on Month movements have been analysed and exceptional movements investigated and explained or escalated as appropriate.


• Contribute to accurate financial information by ensuring that all journals including corrective/adjustment journals are parked and posted before month end.


• Participate in the preparation for internal audit and tax audit exercises; ensuring that all relevant files and documents are in place for smooth running of these audits.


• Support the Finance Manager and Assistant Finance Manager in the delivery financial objectives and the management of financial risks of British Council Nigeria.

Payroll and Compliance with Tax Laws:

• Support in the monthly preparation of payroll ensuring that staff salaries and employee related recovery and payments are completed and duly authorised according to agreed timeline.


• Assist in ensuring that payroll deductions relating to PAYE‎, ‎Pension‎, ‎NASA‎, ‎Development Levy‎, ‎etc are duly remitted to appropriate accounts and authorities ‎within agreed timeline‎.


• Ensure Withholding Tax deductions for BC office for each month is remitted before the end of the following month.

Customer Service:

• Timely provision of financial advice and support to other colleagues to enable them manage their delegated finances and comply with BC audit standards.


• Facilitating Finance workshops for new and existing colleagues on the best practices on SAP and finance processes.

Key relationships
Internal:

• Finance Manager and Assistant Finance Manager


• All Finance/resources team members


• All British Council Nigeria staff

External:

• British Council Vendors and Customers.

Requirements
Behaviours:

• Connecting with others – More Demanding


• Working together – More Demanding


• Being Accountable – More Demanding


• Making it happen – Essential

Skills and Knowledge:

• Financial Management and Analytical Skills (with high levels of personal effectiveness and the ability to focus on achieving deadlines).


• Computer skills – A good knowledge of Microsoft Office suite, particularly advanced MS Excel knowledge.

Experience:

• A minimum of 2 years’ experience in an accounting environment with proven and demonstrable technical accounting skills, including understanding and interpretation of financial data.

Qualifications:

• Graduate in any numerate course of study.

Other important features or requirements of the job:

• Occasional travel and unsocial hours may be required.

Application Deadline: 13th July, 2016.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Click here to download BC Behaviour (pdf)

British Council Nigeria Experienced Jobs

Job Opportunity at The British Council, Monday 4, July 2016

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

PROJECT MANAGER, HIGHER EDUCATION

PURPOSE OF JOB

To work with the Director Higher Education, Enterprise and Skills and other members of the Education and Skills team in Nigeria, the SSA Region and HQ to manage project delivery of the British Councils international education portfolio.

This role will manage the British Council’s Services for International Education Marketing (SIEM) programme to effectively position the UK as a study destination of choice for Nigerian students interested in studying internationally.

Context and Environment

The British Council in Nigeria works in three strategic business areas; Arts, English and Exams, Education and Society.

As part of our Higher Education strategy, we promote platforms and opportunities for knowledge sharing and individual development. We do this through various programmes which are designed to connect students, scholars and academics to information and study opportunities with the UK.

The UK remains a top study destination for international students and this post holder will work internally with the Higher Education programme manager as well as the regional manager for the middle east and Africa to ensure the promotion of the UK and support UK institutions looking to attract students on their programmes.

This role involves marketing and promotion as well as project management skills, the post holder will therefore work with other members of the education team as well as the communications manager to deliver promotional campaigns for education fairs and targeted direct marketing services on behalf on the UK education sector.

This role will also support partnership links between UK and Nigerian Higher Education Institutions (HEI) the post holder will therefore require knowledge of Nigerian Higher Education and some understanding of the UK higher education landscape is also desired.

The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. In all that we do the British Council acknowledges our duty of care to ensure a healthy and safe place to work for our staff, customers and visitors. We aim to achieve this through compliance with the safety laws in each of the countries in which we operate. We aim, where practicable, to follow UK standards, guidance and codes of good practice where these offer enhanced standards of health and safety.

The British Council recognises that we have a fundamental duty of care towards all children we engage with including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989.

Our Equal Opportunity Policy commits us to ensuring that there is no unjustified discrimination in the recruitment, retention, training and development of staff on the basis of age, disability, gender including transgender, HIV/AIDS status, marital status including civil partnerships, pregnancy and maternity, political opinion, race/ethnicity, religion and belief, sexual orientation, socio-economic background, spent convictions, trade union activity or membership, work pattern and on the basis of having or not having dependants or any other irrelevant grounds.

We guarantee an interview to candidates living with disability who meet the essential criteria.

Candidates with special needs should please ask us for this information in alternative formats.

All employees of the British Council must adhere to the Corporate Health & Safety, Equal Opportunity & Diversity and Child Protection policies and the Code of Conduct.

Accountabilities, Responsibilities and Main Duties

Project Management and Coordination:

Manage project activity to agreed contractual terms of reference, timelines, costs, targets and established performance indicators

To manage education events’ financial elements in accordance with agreed project financial plans

To manage relationships with both internal and external stakeholders related to this project

To manage exhibitions contract and procurement procedures in compliance BC corporate standards

To plan and manage event logistics for large and small scale events

To manage the recruitment, training and performance of temporary staff working on SIEM projects.

Responsible for reporting project performance using British Council corporate scorecard and contract or project M&E systems and raising variances with Programme/Contract Managers for action to be taken

Develop and manage relationship with project delivery partners, contractors and suppliers.

Financial Management:

Responsible for project procurement in line with established corporate policies and guidelines

Responsible for developing detailed activity and event budgets for approval by Programme or Contract Manager and managing delivery against budgets with an emphasis on value for money

Responsible for preparing monthly financial performance reports, monthly cash flow, and quarterly project forecasts against the annual budgets to the timelines set for internal use.

Internal communications:

Work with British Council Nigeria Marketing and Communications team to manage communications around the project for internal stakeholders.

Marketing and Communications Services:

To develop, manage and execute the agreed marketing and communication strategy for this project

To ensure British Council standards are followed in the tender for Marketing and communication services.

To be innovative in the use of new media and responsive to real time feedback of our target audience on all media platforms.

To Manage the Visitors Registration System. (VRS) and provide high quality direct marketing services for our clients.

As part of Country Client Relationship Management framework, maintain and update contacts for the CRM, recording contacts/ leads and outcomes of meetings , ensuring follow up action is carried out in a timely and efficient manner

Line Management:

Line management of Project Officer to corporate standards

KEY RELATIONSHIPS

Internal:

Director Higher Education Skills and Enterprise, Nigeria, Education and Skills team, Nigeria Communications team, UK SIEM Team, regional and global Education and Society team +wider BC team, including large scale projects.

External:

UK Higher Education Institutions, Nigeria Higher Education Institutions and Regulatory bodies.

Other important features or requirements of the job

Some travel and evening working within Nigeria and internationally.

Some unsocial working hours.

PERSON SPECIFICATION

Behaviours

Essential:

Connecting With Others (more demanding)

Working Together (essential)

Being Accountable (essential)

Making It Happen (more demanding)

Other behaviours needed for the job but not evaluated at interview

Shaping the future essential

SKILLS AND KNOWLEDGE

Managing Projects:

Works with project management systems and procedures, and has a track record of compliance with them as a project team member.

Examines project data and performance, reporting on progress and recommending corrective action as needed.

Analyses requirements with the sponsor/stakeholders, defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on small-to-medium scale and/or low risk projects.

Communication skills:

Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.

Planning and organising:

Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.

Managing finance and resources:

Monitors and controls an agreed budget within a defined area, producing reports and analyses and contributing to planning.

Marketing and Communications:

Delivers strategic marketing and communications campaigns that meet the needs of our clients and are responsive to the requirements of our customers.

EXPERIENCE

Experience working in allocation/sector area (as per role profile)

QUALIFICATIONS

Bachelor’s Degree

Desirable

Post-graduate degree in Education, Marketing or Business

CLICK HERE TO APPLY

CLICK HERE TO DOWNLOAD JOB DETAILS (MS WORD)

CLICK HERE TO DOWNLOAD BC CORE SKILLS (PDF)

CLICK HERE TO DOWNLOAD BC BEHAVIOUR (PDF)

[b]DUE DATE:[/b] 15 July, 2016

Job Opportunity at The British Council, Monday 4, July 2016

The British Council is Recruiting

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

Job Title: Project Manager, Higher Education

Job Description

• Applicants must have right to work and live in Nigeria   British Council is recruiting a Project Manager Higher Education.


• Successful candidate is expected to work with the Director Higher Education, Enterprise and Skills and other members of the Education and Skills team in Nigeria, the SSA Region and HQ to manage project delivery of the British Councils international education portfolio. 


• This role will manage the British Council’s Services for International Education Marketing (SIEM) programme to effectively position the UK as a study destination of choice for Nigerian students interested in studying internationally.  

Relevant skills needed to be successful in the role includes:

• Managing Projects


• Communication skills 


• Planning and organising 


• Managing finance and resources 


• Marketing and Communications 

A Bachelor’s degree is the minimum requirement.

Closing Date:
15th July 2016.

APPLY HERE

The British Council is Recruiting

British Council Looking for Examinations Operations Manager

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

British Council is recruiting to fill the below position below:

Job Title: Examinations Operations Manager

Location: Port Harcourt
Port Harcourt
Directorate or Region: SSA
Department: English & Exams
Pay Band: Country Appointed PB6
Reports to: Deputy Country Exams Manager/Assistant Country Exams Manager

Purpose of Job

• This post is responsible for the operational management of examination delivery in Port Harcourt.


• To lead a team of up to 6 staff to deliver examinations security and giving a branded British Council customer experience to our clients.

Context and Environment: (e.g. dept description, region description, organogram)

• Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA).  We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. Nigeria examinations work encompasses School exams, IELTS, and a wide range of academic and professional qualifications.


• The Exams business in Nigeria has grown significantly in recent years. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations, this financial year the target is 100,000 exams on a turnover of £8.5m.


• Customer service, operational quality and compliance assurance are critical to the business.  Nigeria’s operating context means that risk management and contingency planning will be ongoing areas of focus. Developing flexible and appropriate delivery models will be critical in responding to the challenges of working across the country.  There are a number of initiatives underway to address these needs.  The Global New Operating Model for Exams (GNOME) and Global Financial Change projects are critical to our business plans.

Accountabilities and Responsibilities
(including people management and finance)

• Reliability: to ensure examinations are delivered securely according to board requirements


• Financial control, monitoring and reporting: to manage the Port Harcourt exams businesses to target by monitoring and reporting income and costs on a monthly basis


• Impact: to achieve impact for the UK and the BC through providing access to quality UK qualifications


• Leadership: to manage and motivate the Port Harcourt exams team to achieve challenging objectives.


• Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own QCA, examination board, IELTS partner and Customer Management Framework standards.


• Business growth: to assist with providing capacity for growth in volumes managed by the Port Harcourt office.

Main Duties
Examination Delivery:

• Responsibility for the full cycle of examination delivery in Port Harcourt. To ensure that these examinations are delivered to examination board, partners’ and EQS standards. Occasionally to assist in delivery at peak times.


• Compliance: To manage inspection visits from examination boards as well as for carrying out regular inspections of examination venues themselves, monitoring security processes against standards set by the examination board and QCA. To conduct spot checks of venues and venue staff where necessary.


• To respond to and implement appropriately recommendations from exam boards, partners and QCA reviewers.


• To identify areas for increased efficiency and security in examination delivery and prepare plans to implement these. Oversee implementation of these plans across Nigeria.

Centre Management:

• To ensure value for money in purchases and adherence to procurement regulations.


• To carry out management spot checks as required.


• To lead staff in an effective and pro-active manner and to ensure accountability and delivery of services. To manage the development and professional training of staff.


• To be the process owner for the Customer Management Framework implementation for Port Harcourt.


• To seek and use customer feedback to improve service delivery.

Cross-Business Unit Working:

• To work with Country Exams Manager and other senior exam managers/GFS project managers in the planning and delivery of schools-specific and skills events.

Finance:

• To oversee the preparation of Port Harcourt income reconciliations to agreed timescales.


• To ensure income is recorded correctly on the FABS system and in a timely manner.


• To ensure that FABS processes are followed by the team.

Budget Management:

• To assist Country Exams Manager and members of Exams management team in planning activity and then to assist on monitoring and managing income and expenditure to agreed targets. To report on these targets monthly.


• To identify areas for improving value for money through better administrative processes and vendor market testing.

General Management:

• To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.


• To ensure training of venue staff is appropriate and takes into account feedback from partners and quality checks.


• To carry out periodic performance monitoring of venue staff and retain documentation for these.


• Assist with general staff recruitment and training.


• To substitute for management team members.


• To lead on the recruitment, training and monitoring team for venue staff for Port Harcourt.

Line Management:

• To Line manage up to 6 members of exams staff (Exams officers and customer service staff) in Port Harcourt.

Continuing professional development:

• To ensure that elective and mandatory training is undertaken.


• To identify training needs for team, and assist in delivering this training.

Key Relationships
Internal:

• Country Exams Manager, Deputy Country Exams Manager, Assistant Country Exams Manager, Regional Exams Manager, Country Director, Schools Manager, IELTS Administrators Lagos and Abuja, GFS Schools and ELT project managers, Exams Finance Officer, Finance Manager Lagos.

External:

• IELTS partners, IELTS Examiner Trainer, IELTS Examiners, CIE (UK and SSA), CIE inspectors from the UK, other examination boards, school principals and exam coordinators, school associations. BCSN members.

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

• Local travel to visit/inspect universities and schools occasionally in remote areas.


• Examinations take place on Saturdays, and early starts are sometimes required.


• Examination dedlies are absolute, so out of hors late working may be required to meet deadlines.


• Occasional travel to Lagos/Abuja/Kano and global destinations or training.


• Overnight stays and weekend working may be required.

Person Specification
Behaviours

Essential:

• Connecting with others (more demanding): Making regular opportunities to understand others better.


• Look for ways in which we can do things better.


• Being Accountable (more demanding)


• Creating Shared Purpose (essential)


• Working together (more demanding): Establishing a genuinely common goal with others.


• Making it happen (more demanding):


• Shaping the future (essential):

Skills and Knowledge
Developing Business Level 2:

• Researches markets and conducts cost/benefit analyses to identify new opportunities or recommend improvements to current initiatives (Analytical Skills)

Using Technology – Level 2:

• Works as an advanced practitioner in the use of office software and/or British Council standard and social media platforms and trains or coaches others in their use.

Financial Management – Level 1:

• Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team.

Managing Accounts & Partnerships – Level 1:

• Able to research business issues and contacts in stakeholder and potential partner organisations to support account management and business development.


• Ability to deal with Conflict.


• Change Management.


• Stakeholder Management.


• Strong Attention to detail.


• Training and managing a team to deliver to quality standards.


• English Language proficiency to IELTS band 8.0 in all areas (or equivalent).


• Analysing data and formulating marketing plans from these data.


• Presentation skills.


• Customer Service Focus.


• Strong Organisation Skills


• Team Work.

Desirable:

• Knowledge of the education and qualification systems in the UK and Nigeria

Experience

• Managing a Team Level 3


• Monitoring service to quality standards and implementing improvements.


• Dealing with customers and enquiries in a service environment.


• Setting objectives and delivering results towards targets.


• (Previous line management experience including staff performance management)


• Provides full line management to a team where all members are working in a similar area of expertise or business. Scope includes planning, setting objectives, role modelling an inclusive culture, recruitment, and development and performance management.

Desirable:

• Three year’s work experience as an operations manager.

Qualifications

• Education to 1st degree level or equivalent.

Desirable:

• A 1st degree in an education-related field or NCE.

How to Apply
Interested and qualified candidates should apply below

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Click here to download BC Behaviour (pdf)

Application Deadline  22nd May, 2016.

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British Council Looking for Examinations Operations Manager

British Council Career Opportunity, Monday 25, April 2016

Nigeria Stability and Reconciliation Programme (NSRP) Pay Band: 2 Location: Abuja Duration: 1 year Closing Date: 6th May 2016

Nigeria is the British Council’s largest operation in SSA with offices in four cities: Lagos, Port Harcourt, Abuja and Kano. NSRP is a DFID-funded programme managed by the British Council (who lead a consortium including International Alert and Social Development Direct) that aims to enhance collective efforts to identify and respond effectively to potential sources of violent conflict in Nigeria and reduce the negative impacts of conflict on the most vulnerable among the Nigerian population.

PROGRAMME ASSISTANT (NSRP)

The NSRP programme will operate from five regional offices (Kano, Port Harcourt, Jos, Maiduguri and Kaduna) in Nigeria with a programme management unit situated in Abuja. The post holder will be required to travel to the other regional offices periodically. The programme will link closely with other BC-managed work in Nigeria, notably the Justice For All (J4A) programme and other DFID fundedprogrammes.

The post holder will work closely with the Output Managers, Regional Programme Officers and  Resources Assistants, Finance team as well as the programme technical team and will report to Output 3 Manager. The post holder will also require to have significant dealings with the programme resources team, with the Operations Manager and the overall Programme Manager. Please read the role profile attached. You may find it useful to look at the attached guidance notes on the behaviours and the generic skills dictionary.

CLICK HERE TO APPLY

DUE DATE: 6 May, 2016

British Council Career Opportunity, Monday 25, April 2016

British Council Graduate Job, Saturday 16, April 2016

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

EXAMINATIONS OFFICER – SCHOOLS(MATERNITY COVER

PURPOSE OF JOB

◦To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council’s EQCA (Examination Quality & Comliance Standards), examinations boards and partner standards.

Context and Environment

Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA).  We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. There are currently 36 members in the exams team, 3 of whom are in the Port Harcourt office. We operate a hub-and-spoke system in Nigeria with the main support functions (Business Support Services (BSS) and customer services) located in Lagos.  Nigeria examinations work encompasses School exams, IELTS, and a wide range of academic and professional qualifications.

The Exams business in Nigeria has grown significantly in recent years. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations, this financial year the target is 100,000 exams on a turnover of £8.5m.  Nigeria examinations work encompasses School exams, IELTS, and a wide range of academic and professional qualifications.

Customer service, operational quality and compliance assurance are critical to the business.  Nigeria’s operating context means that risk management and contingency planning will be ongoing areas of focus. Developing flexible and appropriate delivery models will be critical in responding to the challenges of working across the country.  There are a number of initiatives underway to address these needs.  The Global New Operating Model for Exams (GNOME) and Global Financial Change projects are critical to our business plans.

Accountabilities, Responsibilities and Main Duties

◦As Schools Exams Officer, the post holder will be line managed by the Schools Examinations Manager, Nigeria.

◦This role will support delivery of Schools Examinations administered form the Lagos office.

◦All administrative procedures are in full compliance with Examination boards, Partners and EQCA standards.

◦Reliability: to ensure Schools examinations in Nigeria are delivered securely according to board requirements

◦Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams and other examination boards as required.

◦Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing POs, managing contracts and procurement.

◦Information Knowledge Management:  Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Main duties will include:

Administration of examinations in Lagos:

◦Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.

◦Answering enquiries about exams.

◦Preparing candidate registration forms.

◦Exam registration procedures including receiving and collating registration forms for the Lagos area, entering and retrieving data on CIE Direct and other exam board registration portals, payments and exams correspondence including dispatch of results.

Exam delivery:

◦Delivering  examinations on test days which includes: ◾Supervision of venue staff

◾Ensuring adherence examination day procedures

Post-Examination administration:

◦Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.

◦Effective delegation of duties when absent on leave or through illness etc.

◦To assist Schools Exams Manager in keeping a database of suspected malpractice cases

Venue Staff:

◦Venue staff creation and payment.

◦Assist with monitoring and training of invigilators.

◦To be part of the recruitment, training and monitoring team for venue staff.

◦To schedule venue staff for examination sessions.

Schools support:

◦To assist in planning teacher training events for attached and potential attached schools.

◦To assist CEM/GFS (Grant Funded Services) project managers in delivery of Schools-specific events.

◦To manage CIE secure websites and ensure schools have regular access to support materials

◦To assist in developing and managing a Nigeria-wide network of teachers.

Marketing & Customer Service:

◦To assist Schools Exams Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.

◦Seeking and using customer feedback to improve service delivery.

◦To assist the Schools Exams Manager in appropriate marketing of School examinations in Nigeria.

◦To follow a programme of visits to schools to build relationships with existing and potential clients to expand the business.

Finance:

◦To prepare and submit income reconciliations to agreed timescales.

◦To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.

◦To comply with Contract and Procurement standards.

Key relationships:

◦Internal: Outreach Schools Officer, Country Exams Manager, Deputy Country Exams Manager, Schools Exams Manager, Centre Manager Port Harcourt, Schools Officers in Port Harcourt and Abuja, Customer Service Staff Nigeria, Finance Manager Nigeria. Schools and ELT Project Managers.

◦External: CIE, Edexcel, AQA  UK and SSA representatives, School Principals, Schools examinations co-ordinators, AISEN, APEN and other professional teaching associations, venue staff, enquirers, candidates, Regional Exams Manager.

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)

◦Travel to administer/monitor examinations in centres outside of Lagos may be required.

◦Overnight stays and weekend working may be required.

◦Flexible working hours during peak periods (May/June & November/December) is required.

◦Examination delivery deadlines are absolute; therefore, out of hours working may be required in order to meet these deadlines.

PERSON SPECIFICATION

Behaviours

Essential:

◦Working together (essential): Establishing a genuinely common goal with others.

◦Making it happen (essential): Being Accountable (more demanding)

Assessment stage:

◦Interview

Desirable:

◦Creating Shared Purpose (essential)

◦Shaping the future (essential): Look for ways in which we can do things better.

◦Connecting with others (essential): Making regular opportunities to understand others better.

Assessment stage:

◦These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

Skills and Knowledge

Essential:

◦Marketing and Customer Service – Level 1

◦Computer Skills – Level 1

◦English Language proficiency to IELTS band 7.5

◦Strong Attention to Detail.

◦Customer Service Focus.

◦Strong Organisation Skills

Desirable:

◦Knowledge of the education and qualification systems in the UK and Nigeria

Assessment stage:

◦Short listing & Interview

Experience

Essential:

◦Dealing with customers and enquiries in a service environment.

◦Providing and monitoring service within quality standards.

◦Working quickly and accurately to tight deadlines.

◦Experience of handling and reporting on payments from customers

Desirable

◦Experience of delivering examinations in a timely and secure manner.

Assessment stage:

◦Short listing & Interview

Qualification

Essential:

◦Secondary School education up to ‘A’ Level standard

Desirable:

◦A first Degree or equivalent (including via work experience)

◦A qualification in examinations management.

Assessment stage:

◦Short listing

TO APPLY

Click on Job Title below:

CLICK HERE TO APPLY

◦Click here to download job details (MS Word)

◦Click here to download BC Behaviour (pdf)

British Council Graduate Job, Saturday 16, April 2016

Career Job at British Council

Company Description
British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another.

Job Title: Invigilators

Job Qualification
BA, BSc, HND

Job Location 
Lagos, Oyo, Rivers

Job Category
Education, Teaching

Method of Application
APPLY HERE

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Career Job at British Council

Latest Recruitment at British Council

Company Description
British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

Job Title: Examination Officers Lagos

Job Description
To support Examination Services in Nigeria in delivering examinations on behalf of UK examination boards.
We are completely compliant in all aspects of examination delivery. we are entrepreneurial in seeking and exploiting new opportunities;
We focus on delivering excellence to the customer in order to achieve maximum impact;
We work with and through partners to ensure that our work is relevant and to increase impact and sustainability;
We are forward-thinking in our use of new technologies to communicate with our audiences and to deliver services;
We are clear and confident about our offer to partners and customers: access to UK excellence; our reputation as a trusted partner and provider; our ability to work across sectors; our access to international networks;
We put our values – people, creativity, mutuality, professionalism, integrity – at the heart of our work. We are committed to equal opportunity and to the celebration and promotion of diversity and inclusion.

Job Qualification
SSCE, BA, BSc, HND

Job Location 
Lagos

Job Category
Education, Teaching

Method of Application
APPLY HERE

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Latest Recruitment at British Council