ABB is a leader in power and automation technologies that enable utility, industry, and transport and infrastructure customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in roughly 100 countries and employs about 140,000 people.
COUNTRY SERVICE MANAGER
Publication ID: NG62331278_E1
Business Unit: Turbocharging
Job Function: Service and Maintenance
JOB DESCRIPTION
As a Country Service Manager, you will be a part of the Country Staff Various Division based in Lagos, Nigeria, you will be responsible for implementing and further developing the Group Service Strategy in own area of responsibility.
Leading the profitable growth of the Service business in the country, to achieve performance targets.
Ensure consistent implementation, development and monitoring of growth and “how-to-win” initiatives and service delivery processes to drive efficiency and standardization and to achieve both high customer satisfaction and business profitability.
TASKS
Your Tasks as a Country Service Manager will include the following:
Service Strategy
Developing and executing the Service strategy across Local Business Unit (LBU’s)
Managing the business portfolio – put actions in place to improve underperforming business segments and utilize best practices across the portfolio.
Helping to identify white spots and to define strategies to increase the coverage of the installed base.
Service Growth:
Ensuring the adequate controlling of all business figures and drive top line growth.
Accountable for countries service profit and loss. Strive Service productivity improvement across the LBUs
Facilitating risk assessments (especially for cross Business Unit offering)
Participating in and contribute to new growth lever projects (such as development of the consulting framework; development of a data driven Service platform) and regional/local alliances.
Customer Approach:
Supporting implementation of Service offering portfolio by building up local presence and ensure systematic and aligned go-to-market service approach.
Creating strategic partnerships with key customers.
Driving improvement in Service Net Promoter Scores (NPS).
Leading the development of Customer Contact Management (CCM).
Coordinating and participating in marketing/communication activities/external events to promote ABB Service.
Service Execution / Operational Excellence:
Promoting and implementing common tools and processes across Service operations
Managing business-led collaboration within the Service team by coordinating shared service support teams for support across all local service teams.
Coordinating and facilitating Service account management and sales activities
Ensuring consistent development of processes and practices and local Implementation and monitoring progress of cross functional services – Health and Safety, Functional Safety Management (FSM), Construction Safety Coordinator (CSC), Service Operational Maturity Assessment (SOMA), Net Promoter Scores (NPS) and other cross BU tools, Training.
Developing and local Parts Logistics when commonly agreed.
Leadership:
Promoting ABB Leadership, Safety & Integrity culture.
Managing cluster level Service staff plans and competency development: training, recruitment, career paths
Ensuring continuity of key Service people. Build up required service resources and drive talent development
REQUIREMENTS
As the ideal candidate, you should have a Bachelor’s degree in Electrical, Mechanical or Mechatronics Engineering with minimum 10 +years of experience in Service Business and broad understanding of existing ABB installed base in countries.
Proficiency in spoken and written English language is required.
SERVICE SPE…T
Publication ID: NG62966337_E1
Business Unit: Turbocharging
Job Function: Service and Maintenance
JOB DESCRIPTION
As a Service Spe…t, you will be a part of the Industrial Automation Division and Business Unit (BU) Turbocharging based in Lagos, Nigeria.
ABB Turbocharging is a technology and market leader in the manufacture and maintenance of turbochargers for 500 kW to 80+ MW diesel and gas engines. Having produced the world’s first industrial turbocharger, we continue to push the turbocharging technology forward, providing engine builders and application operators with advanced turbocharging solutions to achieve highest operational efficiencies and safety with lowest operational expenditure.
ABB has more than 100+ owned Service Stations worldwide and more than 200,000 ABB turbochargers in operation across the globe on ships, power stations, gen-sets, diesel locomotives and large, off-highway vehicles.
TASKS
Your main responsibilities in this role will include:
Acting as representative of the OEM during interaction with the customer
Preparing the tools, equipment and parts needed for a service job and understand the scope of the job to be performed
Ensuring that the documentation for the job is available and asking for advice in cases some steps are not known
Briefing with service coordinator, head of workshop or supervisor about the expected situation on site
Checking all relevant information of turbochargers in ATURB beforehand
Executing a pre risk assessment on site, briefing with crew member on ongoing other activities and instruction for board equipment
Working according to working instructions and adhering to regulatory and company OHS policy
Performing services according to the scope defined within the work order
Coordinating work order deviations in the scope with service coordinator and customer’s representative on board
Creating service reports, time sheets and delivery note, duly signed by customer with DSA
Recommending customer for immediate and future service requirements, providing feedback to service coordinator or end user sales
Collecting information about other turbochargers installed on site, informing service coordinator
Completing data collection (including DSA)
Doing self-study of technical documentation
Maintaining tools and equipment
Providing input for continuous process improvement
Maintaining a clean, safe and proper working environment
Supporting service availability targets (24/7 service availability)
Participating in BU and local training programs
REQUIREMENTS
As the ideal candidate, you should have a Higher National Diploma with minimum 6-8 years of experience and proficiency in both spoken and written English language.
TO APPLY
Click on Job Title below:
COUNTRY SERVICE MANAGER
SERVICE SPE…T
Latest Jobs at ABB, Wednesday 8, November 2017
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