Etisalat Nigeria (Manager for Legal Services)

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager for Legal Services-Contracts and Advisory

Job Description

Serves as a point of legal advice on local and international commercial contracts.
Liaises with relevant departments and divisions to draft, review and or interpret contractual agreements, ensure that contracts entered by Etisalat are consistent with corporate and governmental laws, rules and regulations

Advice Etisalat on legal matters relating to corporate and project finance contracts and assist departments in the closure of financial transactions to the best interest of Etisalat.

Keep abreast of global and local best practice as it relates to the unit’s activities.

Continuously assist in reviewing the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.

Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.

Establish and maintain relationships with key internal and external stakeholders.

Liaise with individual departments & divisions and provide advice on legal issues arising from contracts.

Research and proffer opinion on any legal inquiries or issues of a contractual nature arising out of the interpretation and application of contracts and agreements.

Ensure that terms and conditions set out in contractual documentation are legally valid, consistent with Etisalat’s policies, rules and regulations, and are in the organisation’s best interest.

Coordinate with tender committees and concerned departments/divisions in drafting and finalizing tender documentation. Provide legal assistance to tender committees in tender amendment, tender process management, contract negotiation and finalization.

Provide assistance in litigation by or against contractors or other parties arising out of contracts, agreements, or similar documentation.

Job Qualification

HNDF, BSc, BA

Job Experience

6 Years 

Job Location

Lagos

Job Category
Law, Legal

Method of Application
APPLY HERE

Closing Date
Not Stated

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Etisalat Nigeria (Manager for Legal Services)

Careers at Etisalat, Thursday 12, May 2016

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

SPE…T – INVENTORY MANAGEMENT*

JOB SUMMARY     

Maintain inventory control and management process as well as develop policies and procedures as it relates to the functions

PRINCIPAL FUNCTIONS   

Ensure completeness and accuracy of stock ID code management for all stock items at the various warehouse locations

Prepare costing for commercial inventory items on receipts and issuance of stock items on an adhoc basis

Ensure accurate validation for all stock items at month end

Coordinate all activities as regards stock count exercise and conduct monthly, quarterly and yearly counts for internal and external purposes

Carry out daily and monthly reconciliation of all inventory items by reconciling invoices, receipts, transfers and issuance of stock items.

Ensure timely reconciliation of stock clearing accounts are carried out in a timely and efficient manner

Set up inventory policies and procedures as regards accounting and proper recognition of all inventory items

Maintain the inventory reconciliation of all stock items and conduct month end and GL reconciliation

Ensure monthly provision is done for all damaged and obsolete stock

Carry out other activities as directed by Manager, Inventory Management

EDUCATIONAL REQUIREMENTS 

First degree in a relevant discipline from a recognized university.

Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc).

EXPERIENCE, SKILLS & COMPETENCIES

Three (3) and Five (5) years work experience.

Inventory Management

Financial Systems Knowledge

Accountability

Communication

Problem Solving

Passion for Excellence

Integrity

Empowering people

Growing people

Team work

Customer Focus

MANAGER – LEGAL SERVICES (CONTRACTS AND ADVISORY)

JOB SUMMARY

Serves as a point of legal advice on local and international commercial contracts.

Liaises with relevant departments and divisions to draft, review and or interpret contractual agreements, ensure that contracts entered by Etisalat are consistent with corporate and governmental laws, rules and regulations

PRINCIPAL FUNCTIONS   

Tactical

Advice Etisalat on legal matters relating to corporate and project finance contracts and assist departments in the closure of financial transactions to the best interest of Etisalat.

Keep a— of global and local best practice as it relates to the unit’s activities.

Continuously assist in reviewing the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.

Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.

Establish and maintain relationships with key internal and external stakeholders.

Operational

Liaise with individual departments & divisions and provide advice on legal issues arising from contracts.

Review and vet contracts and legal agreements including memoranda of understanding (MoUs) or agreement (MoAs), letters of intent and other related documents.

Research and proffer opinion on any legal inquiries or issues of a contractual nature arising out of the interpretation and application of contracts and agreements.

Ensure that terms and conditions set out in contractual documentation are legally valid, consistent with Etisalat’s policies, rules and regulations, and are in the organisation’s best interest.

Coordinate with tender committees and concerned departments/divisions in drafting and finalizing tender documentation. Provide legal assistance to tender committees in tender amendment, tender process management, contract negotiation and finalization.

Provide assistance in litigation by or against contractors or other parties arising out of contracts, agreements, or similar documentation.

Ensure the set up and maintenance of a database of all contractual documents and related legal documentation.

Ensure safe custody of all tenders and contracts.

Assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.

Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.

Manage inter-functional relations to ensure synergy across the various departmental functions.

Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.

Ensure adequate training and development is delivered to employees in the Contract and Tender review and management processes.

Monitor and control the budgetary needs of the unit/function.

Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Commercial and Corporate Services.

Perform any other duties as assigned by the Head, Commercial and Corporate Services.

EDUCATIONAL REQUIREMENTS

First degree in Law.
Postgraduate/ professional qualification in a related field will be an added advantage.

EXPERIENCE, SKILLS & COMPETENCIES   

Six (6) to Eight ( years work experience with at least three (3) years in a supervisory role.

Telecoms Regulations

Legislation and Compliance

Legal Contract Drafting

Conflict Management and Dispute Resolution

Communication

Team Management

Passion for Excellence

Integrity

Empowering people

Growing people

Team work

Customer Focus

CLICK HERE TO APPLY

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Careers at Etisalat, Thursday 12, May 2016

Latest Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist – Dealer Sales

Job Description
Assist in implementing the following dealer management processes; dealer appraisal and selection, dealer appointment and orientation, dealer performance monitoring and measurement, dealer incentive, reward and dealer communication.

Assist in monitoring dealer activities to ensure achievement of pre-defined service level agreements.

Maintain and update the dealer database and ensure appropriate filing and safe custody of all relevant documents.

Facilitate the SIM card and recharge card voucher order process.

Maintain and track the number range database in conjunction with the Sales Support , Operations and IT team.

Develop and maintain relationships with all Etisalat’s dealers.

Job Qualification

HND, BSc, BA

Job Experience
3 Years

Job Location
Edo

Job Category

Sales, Marketing

Method of Application

APPLY HERE

Closing Date
Not Stated

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Latest Job at Etisalat Nigeria

Fresh Recruitment at Etisalat

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist, Revenue Assurance

Job Description
To ensure the integrity of the revenue stream with primary focus on strengthening and building revenue assurance processes controls.
Development of revenue assurance best practices for the company
Creation of revenue assurance KPI on the revenue assurance/ fraud management tool
Perform root cause analysis of billing issues; follow through to resolution and communicate to appropriate parties.
Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed and approved, in addition to maintaining and updating process documents and templates.
Detecting and recovering leaked revenues, and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
Product assurance review of Etisalat’s products; risk and control evaluation and building controls to block areas of vulnerabilities.
Review of prepaid product and services to identify incidences of wrong configuration and application of business rules.

Job Qualification

BSc, HND, BA

Job Location
Lagos

Job Experience
5-7 years

Job Category
Finance, Accounting, Audit, ICT, Computer

Method of Application
APPLY HERE

Closing Date
Not Stated

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Fresh Recruitment at Etisalat

Career Vacancy at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Head – Enterprise Sales

Job Description
The Head Enterprise Segment will be responsible for bringing to market Etisalat Nigeria’s Enterprise Segment value propositions.  This individual will work cross functionally to develop business segments value propositions and collaborate with multiple cross functional groups in bringing them to market.
Ensures maximum of market penetration, growth and profitability through effective implementation of Enterprise Segment strategies
Liaises with the Brand and Experience function to define effective channels for communicating defined/approved initiatives aimed at creating awareness in the business market
Provides leadership and guidelines to team members and managers subordinates performance towards the achievement of overall team objectives
Ensures periodic review and update of Etisalat Nigeria’s Enterprise Segment demographic profiles
Proposes market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s high-end market
Proposes new product initiatives as well as options for convergence aimed at penetrating the business market segment
Overseas and makes recommendations on the design of a customer lifecycle extension plan for Etisalat Nigeria’s business market segment

Job Qualification
HND, BSc, BA

Job Experience
9 Years

Job Location 
Lagos

Job Category
Sales, Marketing

Method of Application
APPLY HERE

Closing Date
Not Stated

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Career Vacancy at Etisalat Nigeria

Latest Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Head, Marketing Communications

Job Description
Build a stronger, vibrant brand and improve the brand equity
Develop and ensure implementation of the company’s marketing communication strategy for various segments.
Ensure Etisalat’s brand visibility via appropriate communication channels e.g. print and electronic media.
Provide input to the articulation of Etisalat’s marketing communication strategy including policies, procedures and guidelines.
Keep abreast of global and local best practice as it relates to the unit’s activities.
Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Identify required resources, personnel and funding to achieve the unit’s strategy.
Establish and maintain relationships with key internal and external stakeholders especially media agencies.

Job Qualification
BA, BSc, HND

Job Experience
10 Years 

Job Location
Lagos

Job Category
Media, Advertising, Branding, Sales, Marketing

Method of Application
APPLY HERE

Closing Date
Not Stated

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Latest Job at Etisalat Nigeria

Engineering Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Senior Engineer – Systems & Solution

Job Description
Support the integration of new EMSs and KPI into the Technical NQoSS Umbrella NMS.
Further develop features and capabilities of the Technical NQoSS Umbrella NMS.
Design, develop and maintain Etisalat NQoSS Portal and mobile application.
Develop and maintain Etisalat OSS Road Map
Support the development of various NQoSS Reporting and Analytics dashboards
Conduct research and provide quarterly reports on OSS trends, technologies and developments
Develop and maintain Etisalat Technical OSS Database including architecture and inventory
Monitor and support the NQoSS Server and services
Develop and maintain the System and Solutions Development Environment

Job Qualification
BA, BSc, HND

Job Experience
3 Years 

Job Location
Lagos

Job Category
Engineering, Technical, ICT, Computer

Method of Application
APPLY HERE

Closing Date
Not Stated

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Engineering Job at Etisalat Nigeria

Etisalat Nigeria (Information Security Management)

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager – Information Security Management

Job Descriptions
Manage the planning and delivery of the Information Security program for Etisalat enterprise IT network environment covering compute, network and storage infrastructure, supported application services and databases and ensure adequate protection is achieved and maintained. Oversee end-to-end information security management for the IT network environment – risk assessments, planning and implementation of risk mitigation strategies and initiatives in line with best practices, continuous compliance monitoring and measurement, anchor security improvement and compliance projects, and interface with internal auditors, and enterprise risk management on all assurance matters
Develop, manage and implement a comprehensive information security program for Etisalat enterprise IT network environment.
Support the development, enhancement and implementation of a comprehensive security architecture, policies, standards and processes and ensure compliance across the IT network environment
Develop and maintain an up-to-date security posture assessment for Etisalat enterprise IT network environment.  Ensure a satisfactory/acceptable risk rating from independent assessments is achieved and maintained
Conduct periodic review of the Etisalat IT network environment security management framework and ensure it is refreshed and enhanced in line with industry trends and regulatory requirements.
Develop and implement recommendations, action plans and strategies to address identified risks and non-conformities
Raise the security awareness and education level of Etisalat employees, through internal bulletins, regular training and on-boarding for new hires and  IT vendor personnel
Support security and forensic investigations and compliance reviews as requested by internal or external auditors
Play an advisory role in application development, acquisition or delivery projects, to assess information security requirements and ensure that security controls are implemented as planned throughout the project life cycle to fulfill these requirements

Job Qualification
BA, BSc, HND

Job Experience
6 Years 

Job Location 
Lagos

Job Category
Engineering, Technical, ICT, Computer

Method of Application
APPLY HERE

Closing Date
Not Stated

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Etisalat Nigeria (Information Security Management)

Career Opportunity at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Manager – Customer Experience Management

Job Description
Working with cross functional teams across commercial, technical, finance and regulatory to reinforce their campaigns, project and processes to minimize negative customer impact and optimize customer experience.
Identify the need for new strategic programs to address issues or shortfalls in the customer experience.
Identify enhancements to customer impacting or operational processes which require modification and potential new functionalities or IT capabilities.
Act as the guardian of customer focus within the organisation and enforce the voice of the customer for all project and initiatives delivered within the organisation.
Leverage customer experience data and insight reports to monitor contact ratio, Customer Satisfaction and Net Promoter Score in order to provide continual visibility back to the business of the customer experience performance and reduce unnecessary / non-added value customer contacts.
Track and own customer satisfaction data across all customer touch points.
Deliver actionable, proactive insight that drives our business decisions, escalating customer issues and driving and defining specific action plans with the relevant departments to achieve speedy issue resolution.
Keeping up with customer experience best practices in the telecommunications industry with the ability to adopt/ implement accordingly.
Facilitate periodic consumer focus sessions to receive feedback from customers.
Continuously review processes, policies, systems and behaviour across all points of contact with customers to ensure optimal customer satisfaction and identify areas for process improvement.
Liaise with Sales, Marketing and other customer facing functions to implement agreed service delivery standards aimed at enhancing customer satisfaction and promoting loyalty.
Participate in the conduct of procedural audit/evaluation and monitoring of customer facing functions to ensure compliance with Etisalat’s customer relationship management (CRM) standards.
Monitor competitor analysis with regards to customer experience management.
Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.

Job Qualification
HND, BSc, BA

Job Experience 
6 Years

Job Location 
Lagos

Job Category
Admin, Secretariat, Customer Care

Method of Application
APPLY HERE

Closing Date
Not Stated

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Career Opportunity at Etisalat Nigeria

Manager, 2G/3G Job at Etisalat Nigeria, Friday 15, April 2016

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

MANAGER, 2G/3G

JOB SUMMARY

Coordinates Field activities for the Deployment of EMTS active and passive network elements in assigned Region in line with overall project plan as it relates to project scope, milestones and quality.

Proactively highlight and proffer solutions to risks which may cause or lead to blockage and/or delay in projects in the region, prior to occurrence.

PRINCIPAL FUNCTIONS

Constantly liaise with the Technical Project Delivery Team to get update and gather requisite projectinformation/documentation for new major projects launched in the region for eventual field implementation. Covering 2G, 3G, LTE, Transmission, Civil, Mechanical, and Electrical projects.

Constantly liaise with other requisite departments and units in the Technical Team to get update and gather requisite project information/documentation for other new ad-hoc projects launched in the region for eventual field implementation. Covering 2G, 3G, LTE, Transmission, Civil, Mechanical, and Electrical projects.

Assign field resources and provide necessary oversight on the resources for proper supervision of quality of vendors’ works on the field.

Schedule appropriate quality checkpoints on field projects and ensure proper documentation of snags and correction process.

Constantly monitor progress of field implementation for all projects in the region to ensure adherence to project plan, scope and quality.

Proactively identify risks and hindrances and ensure timely resolutions and escalations. Liaise with requisite units across the business to resolve such identified issues.

Liaise with the SAQ Team and the Colocation Team to resolve access issues for vendors on site.

Investigate issues with vendors where delays are continuously blocking progress and report status to management for resolution.

Prepare status reports on vendor activities, gather data and provide up to date reports for management use.

Visit major EMTS sites, RNCs BSCs, BTSs and Node Bs, cross checking technical designs and drawings for conformity ensuring reliability of delivery without blocking points arising in the implementation and contract process by working as liaison between affected departments.

Tackle implementation of any planned links (new or upgrade) in the region by investigation of the linkbudget or visit to sites.

Ensure vendors have not missed items in the BoQ that may affect the planned progress of projects and highlight potential blocking points in the BoQ which could lead to serious delays.

Ensure that projects are executed to contract terms.

Monitor capacity of the critical areas relating to growth in either radio, transmission (microwave and fibre needs) and core, and escalate appropriately.

Report potential unforeseen delays of the RAN progress status to the Radio, Core and Transmission Teams

Prepare and submit scheduled periodic reports and other requested ad-hoc reports on all aspects of the project before deadline; including PPT quality reports as requested by the TPD Team.

Prepare, update and submit scheduled 3-week rolling activity plan for all Site Supervisors in the Region.

Visit sites/locations, assess issues causing delays and liaise with the security team to provide security where needed.

Prepare necessary Business Cases and Justifications for identified sub-projects in the region driving major projects and chase necessary approvals with relevant units across the business.

Take ownership of all Deployment activities within the region and champion discipline and ethical conduct among team members in the region.

Perform any other duties as assigned by the Head, RAN Rollout.

EDUCATIONAL REQUIREMENTS

First degree or equivalent in Electrical/Electronics, Civil, Mechanical, Electrical Engineering. Or any other relevant numerate sciences.

EXPERIENCE, SKILLS & COMPETENCIES

Six (6) to Eight ( years’ work experience with at least three (3) in a supervisory role in the Project Team of a Telecoms Operator or vendor.

Network Equipment Installation

Network Planning and Design

Telecommunications & Mobile Network Standards & Specification.

Project Management.

Influencing and Negotiation

Delegation/ Supervisory

Communication and Reporting.

Passion for Excellence

Integrity

Empowering people

Growing people

Team work

Customer Focus

CLICK HERE TO APPLY

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Manager, 2G/3G Job at Etisalat Nigeria, Friday 15, April 2016

Ongoing Recruitment at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Specialist, Proposition Design & Support

Job Description
Understand and document the desired outcome of a service, and decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
Understand and document the desired outcome of a service, and to decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
Manage workload and assignments of a team of demand Specialists.
Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan.
Capture new demand and ensure structured and high quality of demand s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
Liaise with the business units to shape and implement the demand management processes as well as the regular liaison, relationship management interactions.
Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.

Job Qualification
BA, BSc, HND

Job Experience
3-5 years

Job Location 
Lagos

Job Category
Sales, Marketing

Method of Application
APPLY HERE

Closing Date
Not Stated

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Ongoing Recruitment at Etisalat Nigeria

Latest Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager, IT Demand & BR Management

Job Description
Understand and document the desired outcome of a service, and decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
Understand and document the desired outcome of a service, and to decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
Manage workload and assignments of a team of demand Specialists.
Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan.
Capture new demand and ensure structured and high quality of demand s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
Liaise with the business units to shape and implement the demand management processes as well as the regular liaison, relationship management interactions.
Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.

Job Qualification
BA, BSc, HND

Job Experience
6-8 years

Job Location 
Lagos

Job Category
ICT, Computer

Method of Application
APPLY HERE

Closing Date
Not Stated

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Latest Job at Etisalat Nigeria

Latest Vacancy at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Senior Engineer, Performance

Job Description
Analyse and report service assurance test reports on a weekly basis
Coordinate all stakeholders to resolve issues from service assurance tests.
Review formulas for 2G, 3G, 4G on the network and update on the tools where necessary
Manage all IP performance monitoring and reporting including Google Cache and CACTI
Responsible for implementing dashboards and automating all reports on the Pentaho and other monitoring tools
Support Drive Test Engineers on the field based on their testing requirement
Prepare and ensure quality of service reports are properly documented for management use and decision making purposes
Monitor and apply standards created/maintained by external bodies, and integrate within internal quality management systems
Prepare periodic reports and submit NCC, Etisalat Group, Executive Management and external party related performance requests
Generate and circulate daily, weekly ,monthly, quarterly and yearly network reports
Ensure that KPI values in HP Pentaho is consistent with the Vendor Performance tools

Job Qualification
BA, BSc, HND

Job Location
Abuja

Job Experience
3 years

Job Category
Engineering,  Technical, ICT, Computer

Method of Application
APPLY HERE

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Latest Vacancy at Etisalat Nigeria

Etisalat Nigeria (Manager, BSS HLS Operation)

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager, BSS HLS Operation

Job Description
Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
Perform second level and necessary back office support to Field, BSS and NOC teams
Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.

Job Qualification
BA, BSc, HND

Job Location
Abuja

Job Experience
6 years

Job Category
Engineering,  Technical, ICT, Computer

Method of Application
APPLY HERE

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Etisalat Nigeria (Manager, BSS HLS Operation)

Fresh Employment at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist, Product Marketing

Job Description
Reporting to the Manager, Product Marketing, you will be measuring and optimizing customer acquisition costs, carrying out customer analytics by analysing large sets of acquisition, engagement, and monetization data, conducting experiments and building predictive models.
You will be working closely with the Product Marketing, Brands & Experience, Business Intelligence and Customer Value Management teams, helping to drive data-driven decision making, connecting analytics insights to other parts of the Digital business.
Ideally, you would be someone who is adept at both thinking strategically about difficult business problems and using cutting edge data analytics techniques.
You should have a track record of translating complex quantitative data into actionable insights and have communication skills to engage and influence both technical and non-technical audience all while having a strong passion for Digital and VAS services.
Work with key stakeholders to evaluate ROI for marketing strategies, promotions and other initiatives
Develop and analyse experiments to increase acquisition and engagement, through alternative marketing channels and programs
Influence business decisions and marketing strategies through fact-based data-driven insights and analysis; be a key agent of change for the digital business strategy and marketing optimization
Take the lead in finding new opportunities to explore data to improve the consumer experience, improve the acquisition strategy, drive incremental revenue and reduce costs
Act as go-to expert for quantitative analysis methodology and implementation and application
Work with other members of the digital media team such as the product managers and content & partnership team to understand the product features and content and use this to shape the customer proposition
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Marketing.
Perform any other duties as assigned by Manager, Product Marketing.

Job Qualification
MBA, MSc, MA

Job Experience
3-5 years

Job Location 
Lagos

Job Category
Sales, Marketing

Method of Application
APPLY HERE

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Fresh Employment at Etisalat Nigeria

Career Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Head, Digital Media

Job Description
Coordinate the development of the service roadmap and strategy for VAS and Digital Content services ensuring alignment with EMTS’s overall business objectives and targets.
Keep abreast of global and local best practice as it relates to advances and development of VAS services.
Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Establish and maintain relationships with key internal and external stakeholders.
Input into the periodic operating revenue plan.
Coordinate the implementation of all projects related to the development of VAS & content services and ensure timely completion against clearly defined plans/compliance to quality standards
Coordinate activities that will guarantee the acquisition and retention of digital content and VAS subscribers.
Review all existing and potential content offerings vis-a-vis market research/trends, suggest improvements and proffer recommendations to the Director, Digital Business.
Oversee vendor evaluation and selection exercise for content providers.
Plan and manage the human and material resources of the division to optimise performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various units within the business.
Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
Supervise the development and implementation of a process resulting in no customer’s complaints while availing the benefits.
Become the subject matter expert for VAS propositions and actively manage the proposition lifecycle in order to maximize the revenue & margin return for the content & VAS segment.
Monitor and control the budgetary needs of the Digital Media unit.

Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Digital Business. Perform any other duties as assigned by the Director, Digital Business.

Job Qualification
BA, BSc, HND, MBA, MSc, MA

Job Experience
9 – 12 years

Job Location 
Lagos

Job Category
Media, Advertising, Branding

Method of Application
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Career Job at Etisalat Nigeria

Etisalat Nigeria (Technical Customer Support Services)

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Manager, Technical Customer Support Services

Job Description
Assist in the resolution of all Technical and IT Systems related customer issues and queries: – tracking and confirming appropriateness.
Perform quality and service assurance functions across the customer base
Contribute to increasing the customer satisfaction index
Assist in the resolution of all customer issues relating to Technical, IT Systems, Products and Services issues or other customer impacting issues and validate the remedial actions.
Develop, Implement and Manage an End-to-End Service Assurance Portfolio.
Ensure accurate and effective SLA Management for all customer issues (Technical and IT related)
Monitor and Advise Processes improvements where it affects the Customers and Issues resolution
Reports management for Technical and IT Systems, Products and Services issues; Resolution management against defined business rules
Keep abreast of global and local best practice as it relates to Technical, IT Systems, Products and Service quality and assurance.
Measuring key service assurance indices across the Technical and IT Systems, Products and Services teams.
Understand all new products and services and proactively resolve all potential Technical, IT Systems and Products issues that may arise post-implementation.
Collaborate with all relevant stakeholders on all escalated issues within agreed SLAs.
Participate in the development of new products and services, provide support where required

Carry out other tasks and assignments as assigned by the Head, Technical Customer Support Services.

Job Qualification
BA, BSc, HND, MBA, MSc, MA

Job Experience
6 years

Job Location 
Lagos

Job Category
Technical, Engineering, ICT, Computer

Method of Application
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Etisalat Nigeria (Technical Customer Support Services)

Fresh Vacancy at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Head, Customer Value Management

Job Description     
Responsible for the development and implementation of the Commercial Customer Value Management Strategy. He/She will leverage on the Outbound Campaign Management Solution (OCMS), Inbound Campaign Management Solution (ICMS), analytical tools and data warehouse for the development of robust and tactical engagement for subscribers across all touch points with the aim of increasing base revenue, usage, and reduce churn while elongating the subscriber’s lifetime value on the network.
He/she will lead the team of customer analytics and campaign management who will focus on managing multi-channel direct marketing and targeted programs and using available data across the enterprise to ensure that the right offers are developed and targeted at the right customer across consumer touch points.
He or She will also be responsible for deriving customer insights through the application of advanced analytic approach that leads to the direction of appropriate campaign development and execution which will also broaden and deepen ability to impacts entire marketing strategies and drive revenue.
Works collaboratively across the enterprise with multiple business units to define strategies, develop implementation plans and deliver customer specific offers across various channels with a focus on customer retention and loyalty;
Proactively identifies segment business opportunities through analytical interpretation of data /information and develop robust campaigns strategy with the aim of leveraging on the identified opportunities;
Leveraging on the analytical marketing tools to create effective churn reduction campaigns, identification of quick wins and programs that are responsible for enhancement of customer usage and lifetime value
Responsible for the achieving the targeted business customer and product churn number by making continuous improvement to retention, pipeline and win-back. Implementing sustainable solutions to reduce the offer cost and increase usage throughout retention and Win-back while tactically responding to overall net additions.
Responsible for the development and execution of a continuous improvement programmes to make reactive retention (including turnaround, pipeline and Win-back) better performing, more effective measured by churn, efficiency and subsequent decay.
Responsible for the development of best practices on building, testing, and deploying marketing rules ranging from triggered campaigns to real-time marketing campaigns
Responsible for managing multi-channel direct marketing programs and using data to ensure that the right offers are developed for the right customer at the right across all consumer touch points;
Integrates and analyses data from multiple source – competitive, primary research, secondary research for effective measurement of campaigns and targeted programs.
Responsible for building and development of churn predictive models and lead the analytics and campaign management team to effectively operationalize these models
Lead team to develop a vision and long term strategy for reactive/proactive retention and customer loyalty
Develop new and innovative ways to deliver improvements to all aspects of reactive retention performance that are achievable, measurable and scalable
Work closely with appropriate internal stakeholders and teams to drive awareness of TMI (Test, Measure, Improve) programme and ensure all activity is delivered to time, budget and meets relevant process, operational and regulatory requirements
Monitors and controls budgetary needs of unit
Leverages appropriate channels – Customer Care, Retail Outlets, Corporate Sales and company website – to drive execution of churn and retention strategies
Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modelling techniques to define propensity to churn.

Job Qualification
BA, BSc, HND

Job Experience
9 years

Job Location 
Lagos

Job Category
Administration, Secretarial, Customer Care

Method of Application
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Fresh Vacancy at Etisalat Nigeria

Latest Job at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Job Title: Manager, Youth Market Segment

Job Description     
Assist in the implementation of strategies/initiatives targeted at Etisalat’s youth market segment that ultimately maximize market penetration, growth, and profitability.
Keep abreast of global and local best practice as it relates to the unit/ team’s activities.
Continuously review the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Identify required resources, personnel, funding to achieve the unit/ team’s strategy.
Establish and maintain relationships with key internal and external stakeholders.
Develop propositions for research initiatives aimed at acquiring intelligence on the preferences and behavioural patterns of the youth market within the Nigerian operating environment and proffer recommendations to the Head, Youth Market Segment.
Propose new product initiatives/options for convergence targeted at Etisalat’s youth market segment to the Head, Youth Market Segment.
Develop propositions for promotional campaigns targeted at Etisalat’s youth market segment and proffer recommendations to the Head, Youth Market Segment.
Liaise with the Brands and Communication division in defining effective channels for communicating defined/approved initiatives aimed at creating awareness in the youth markets.
Assist in the development of initiatives for market penetration and market share acquisition for Etisalat’s youth market and proffer recommendations to the Head, Youth Market Segment.
Liaise with the relevant marketing divisions/units to ensure successful launch of products targeted at Etisalat’s youth market.
Develop a customer lifecycle extension plan for Etisalat’s youth market segment and proffer recommendations to the Head, Youth Market Segment.
Liaise with relevant educational institutions e.g. universities, polytechnics etc in scheduling awareness campaigns, fairs and adhoc surveys aimed at promoting Etisalat’s products and services to the youth market
Provide clear direction, set targets, prioritize tasks and assign responsibilities to each member of the team.
Assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.

Job Qualification
BA, BSc, HND

Job Experience
6 years

Job Location 
Lagos

Job Category
Sales, Marketing

Method of Application
APPLY HERE

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Latest Job at Etisalat Nigeria

Fresh Vacancy at Etisalat Nigeria

Company Description
Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Specialist, Decision Support (Technical)

Job Description
Support the Decision Support Manager to ensure agreed targets and financial benefits are optimised, costs are managed within agreed envelopes and guidance is provided to the Technical Department on finance issues
Support the improvement of the Network Finance processes
Liaise, support and assist the technical business area on all aspects of financial and operational matters
Provide support for monitoring and controlling the financial performance of the technical business area via monthly reporting and budgeting/forecasting processes to provide insight into business performance
Support the preparation of techno-economics and accounting analysis/reports as required by the business including:
Cost-benefit analysis
Geo analysis relevant to financial modelling
Other accounting analysis as required by the business
Ensure Oracle reporting data quality and compliance with accounting standards and guidelines
Provide input into the production of business cases and investment appraisals that could have a material impact on the performance of the business
Liaise with business teams to gather required data for post implementation review of local business initiatives and business cases
Follow up on actions from the technical business area’s monthly financial reviews
Build strong and influential relationships with the technical business area to promote seamless working relationships with the rest of the Finance community.
Attend operational meetings to represent Finance within the assigned business team
Work with the Decision support Manager to implement financial governance within technical team
Work with the Decision Support Manager to develop and implement an improvement process for OPEX management
Responsible for Contract management and optimization of contract agreements in compliance with company policy.
Assist the Decision Support Manager on other ad hoc projects
Perform any other duties as assigned by the Decision Support Manager

Job Qualification
BA, BSc, HND

Job Experience
3 years

Job Location 
Abuja

Job Category
Finance, Accounting, Audit

Method of Application
APPLY HERE

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Fresh Vacancy at Etisalat Nigeria