monthly free SMS and first to introduce monthly airtime bonus.
- To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
- To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
- To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement
- To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
- Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
- Lead by example and secure usage of global process, methods and tools
- Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
- Measure, evaluate and improve the performance of the Regional Operations Team
- To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
- Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
- Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
- Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
- To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
- To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork
- Bachelor’s degree in Engineering/Science with Minimum of 5 years relevant working experience
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
- Considerable experience in a managerial position within the Telecom industry (7 Years Min) – Essential
- Good knowledge GSM Network Operations
- Proven ability to manage large scale technical resources and third parties – Essential
- Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
- Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions – Desired
- To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
- To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team
- To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.
- Validation/Auditing the processes and procedures across strategic partner operations
- Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
- Supervise software roll-out after first node implementation
- Audit Network configuration to ensure that all the nodes are running with latest software.
- Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
- Leading/Guiding the MS team during hardware and software change implementation.
- Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
- Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
- Project manages MS transition.
- Provide support for all RAN related issue coming from customer and Customer Service Delivery.
- Provide technical governance with Managed Services partners.
- Follow up on the reported problem.
- Ensure that all the services providers strictly follow the SLA and report any deviation.
- All network changes/configuration are documented and follow through.
- Provide regular update on the state of the network
- Sign off of all network outages
- Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
- Prepare annual budget for additional spares base on network dimension
- Provide Emergency/Monthly/weekly network reports
- Measure KPIs of the Networks and report variance
- Monitor Network node availability
- Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
- Bachelor’s degree or HND in Engineering or any related applied science field
- At least 5 years Networks Operational experience in GSM environment.
- Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
- Basic troubleshooting skills on Network Elements.
- Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.
- Good Team spirit.
- Action oriented.
- Attention to details.
- Accuracy
- Personally motivated.
- Proactive spirit
- Getting it right the first time.
- Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime
- Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
- Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
- Day to day Escalation handling of Uptime Monitoring
- Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.
- Change management for all the transmission related network upgrades.
- Design of future plan for preventing reoccurrence
- Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.
- Periodic audit of all international traffic, enterprise traffic and satellite domains
- Spares management to ensure availability of both critical and non-critical spares
- OEM and MS partners Service Provider Service Level Agreement management
- Incidence management recommendation follow up of downtime/issues
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
- Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services
- Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.
- Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
- Ensure all processes for effective management of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
- Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
- 5 -7 years of varied experience in operation and maintenance in the Telecom industry
- 4-6 years managerial experience in a GSM/mobile company
- With at least 3 – 5 years hands on experience in various international traffic routing.
- Enterprise traffic and satellite operations
- Tactical disposition in decision making and managing resources
- Logical decision making abilities
- Flexible and dedicated
- Ability to innovate and deliver value to business
- Ability to manage an outsourcing partner to effectively deliver on service level agreements
- Ability to motivate and lead both internal and external partners
- Impeccable integrity and character
- Go-getter
- Communication Skills
- Cost, process and automation Innovation
- NOC Alarm handling for active elements and monitoring partner
- Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
- Assurance of parameter data/change requests for active
- Track and record service assurance impacting outages
- Trigger Service Assurance sign-off
- Follow through to ensure completion of Service Assurance sign-off
- Interface with different Network domains to ensure tracking of Service Assurance impacting outages
- Ensure timely reporting from partner NOC as per contractual and agreed timeline
- Follow through for on-demand assurance reports
- Generation of reports to measure, analyze and improve NOC management process
- Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.
- Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
- Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
- Drive daily outage sign-off between active and passive partners
- Partner NOC KPI monitoring and sign-off
- Develop updated Quality Assurance methodologies using in-house or external resources
- Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
- Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
- Conducts regular and ad-hoc check for Transmission configurations
- Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
- knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
- Vendor Management
- Project Management
- Network Audit and functionality testing
- Business analysis
- Analytical, Statistical and Presentation skills
- Sound MS Excel skill
- Knowledge of Assurance managements systems/tools/support systems
- Minimum 7 years’ experience in a GSM/Mobile company
- Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
- Minimum 2 years Vendor Management experience
- Minimum 4 years Transmission Operation Assurance experience
- Attention to details
- Good negotiator
- Integrity
- Innovative
- Analytic
- Multi-tasking
- Professionalism
- Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
- Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
- Assurance of parameter data/change requests for active
- Track and record service assurance impacting outages
- Trigger Service Assurance sign-off
- Follow through to ensure completion of Service Assurance sign-off
- Interface with different Network domains to ensure tracking of Service Assurance impacting outages
- Ensure timely reporting from partner NOC as per contractual and agreed timeline
- Follow through for on-demand assurance reports
- Generation of reports to measure, analyze and improve NOC management process
- Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.
- Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
- Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
- Drive daily outage sign-off between active and passive partners
- Partner NOC KPI monitoring and sign-off
- Develop updated Quality Assurance methodologies using in-house or external resources
- Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
- Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
- Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product service
- Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
- Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
- Vendor Management
- Project Management
- Network Audit and functionality testing
- Business analysis
- Analytical, Statistical and Presentation skills
- Sound MS Excel skill
- Knowledge of Performance managements systems/tools/support systems
- Minimum 10 years’ experience in a GSM/Mobile company
- Minimum 6 years Network Operations Assurance in Telecom
- Minimum 3 Vendor Management experience
- Minimum 4 years BSS/Transmission experience
- Minimum 5 years Network Assurance experience
- Attention to details
- Good negotiator
- Integrity
- Innovative
- Analytic
- Multi-tasking
- Professionalism
- Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
- Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
- Assurance of parameter data/change requests for active
- Track and record service assurance impacting outages
- Trigger Service Assurance sign-off
- Follow through to ensure completion of Service Assurance sign-off
- Interface with different Network domains to ensure tracking of Service Assurance impacting outages
- Ensure timely reporting from partner NOC as per contractual and agreed timeline
- Follow through for on-demand assurance reports
- Generation of reports to measure, analyze and improve NOC management process
- Effective management of change requests for Core Network elements by monitoring and ensuring closure of approved change requests as planned.
- Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
- Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
- Drive daily outage sign-off between active and passive partners
- Partner NOC KPI monitoring and sign-off
- Develop updated Quality Assurance methodologies using in-house or external resources
- Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
- Audits all network elements (NEs) current DBs (i.e. HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
- Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services
- Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
- Expert on Mobile Network Core Operations (Fault and Configuration Management)
- Vendor Management
- Project Management
- Network Audit and functionality testing
- Business analysis
- Analytical, Statistical and Presentation skills
- Sound MS Excel skill
- Knowledge of Core Network Assurance Managements systems/tools/support systems
- Minimum 7 years’ experience in a GSM/Mobile company
- Minimum 6 years Core Network Operations & Maintenance in Telecom
- Minimum 3 Vendor Management experience
- Minimum 4 years Core Operation Assurance experience
- Attention to details
- Good negotiator
- Integrity
- Innovative
- Analytic
- Multi-tasking
- Professionalism
Latest Job Opportunities at Airtel Nigeria